Refund policy
At MODERN UTENSIL KIT, operated by VF GENERAL CONTRACTOR CORP, we believe that the small details of a living space can make everyday life more comfortable and enjoyable. A decorative tray can bring order and character to a tabletop, a coaster can help protect a favorite surface, and a phone stand can make daily browsing, video calls, and hands-free viewing more convenient.
We want every purchase to arrive as expected and give customers a clear way to resolve concerns. This policy explains the conditions for returns, exchanges, refunds, and product-related claims.
1. Return Period
Customers may request a standard return within 30 calendar days after the date the order is delivered.
To qualify for a change-of-mind return, an item should:
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Be unused and in its original condition.
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Be free from scratches, chips, cracks, stains, residue, and other signs of use.
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Include its original packaging, labels, protective materials, and accessories, where applicable.
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Be accompanied by the original order number or other reasonable proof of purchase.
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Be returned after receiving authorization and instructions from our customer service team.
We recommend keeping the original packaging until you have inspected the product and decided to keep it.
2. Product-Specific Return Conditions
Decorative Trays
Decorative trays should be returned unused, clean, and free from marks, scratches, chips, cracks, discoloration, or damage. Customers should inspect the product's dimensions, shape, finish, color, and intended placement before use. Trays that have been used to hold food, beverages, cosmetics, candles, or other household items may not qualify for a standard change-of-mind return if they show signs of use or residue.
Coasters
Coasters should be returned as a complete set, where sold as a set, and should include all original pieces and packaging. Items with water rings, stains, heat marks, scratches, residue, or other evidence of use may not qualify for a standard return. Please check the listed material, dimensions, quantity, and surface finish before ordering.
Phone Stands
Phone stands should be returned with all included components, pads, supports, adjustable parts, and packaging. They should be free from scratches, adhesive residue, deformation, broken hinges, or signs of use. Customers should review the product listing for compatible device sizes, support angles, dimensions, and any stated limitations before purchase.
These conditions do not limit any rights customers may have under applicable law concerning defective, misdescribed, or incorrectly supplied products.
3. Items That May Be Excluded from Standard Returns
Unless applicable law requires otherwise, a change-of-mind return may be declined where an item:
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Has been used, washed, modified, or damaged after delivery.
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Is returned with missing parts, accessories, or packaging that materially affects its condition.
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Has stains, residue, odors, scratches, chips, cracks, or other signs of use.
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Was damaged because of improper handling, cleaning, storage, or use after delivery.
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Is returned without prior authorization.
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Is submitted after the 30-day return period.
We review return requests based on the actual condition of the product and the circumstances of the purchase.
4. Damaged, Defective, or Incorrect Products
Please inspect your order after delivery. If an item arrives broken, chipped, cracked, defective, incomplete, or materially different from the product ordered, contact us as soon as reasonably possible.
For example, you should contact us if:
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A decorative tray arrives with a broken edge or a finish that is materially different from the listing.
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A coaster set is missing pieces or contains damaged items.
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A phone stand arrives with a broken hinge, missing support component, or a defect that prevents its ordinary intended function.
Please provide your order number, a description of the issue, and clear photographs of the product and packaging if available.
After reviewing the information, we may arrange a replacement, refund, exchange, or another appropriate remedy. Where a problem is confirmed to result from our fulfillment error or a product defect, we will provide reasonable return instructions and will not require customers to pay return costs that should properly be borne by us.
5. How to Submit a Return Request
To request a return, email [email protected] with the subject line:
Return Request – [Your Order Number]
Please include:
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Your full name.
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Your order number.
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The name of the item you wish to return.
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The reason for the return.
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Photographs, if the item is damaged, defective, or incorrect.
Our customer service team will review your request and provide the next steps. Please do not mail an item to our business address before receiving return authorization and instructions. This helps us identify your package and process the request correctly.
6. Return Shipping Costs
For approved change-of-mind returns, including cases involving a preference change or an incorrect selection by the customer, the customer is generally responsible for return shipping costs.
If the item is confirmed to be defective, damaged on arrival, incorrectly supplied, or materially inconsistent with the order, we will provide reasonable instructions for resolving the matter, including appropriate return shipping arrangements.
Original outbound shipping charges, if any, are generally non-refundable unless required by applicable law or approved as part of the resolution.
7. Refund Inspection and Processing
Once an authorized return is received, we will inspect the item and determine whether it meets the applicable return conditions.
If the refund is approved:
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The refund will generally be issued to the original payment method.
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We aim to submit approved refunds within 5–10 business days after the return inspection is completed.
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Your bank, card issuer, or payment provider may require additional time to display the credit.
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If the original payment method is no longer available, please contact us to discuss an appropriate solution.
A refund confirmation from us does not mean that the funds will appear immediately. The final posting time depends partly on the payment provider.
8. Exchanges and Replacements
If you would prefer a different decorative tray, coaster design, or phone stand, contact us before returning the original item. Exchanges are subject to product availability and approval.
For confirmed defective or incorrectly supplied products, we may offer a replacement or another appropriate remedy in accordance with applicable law.
9. Order Cancellations
If you need to cancel an order, contact us as quickly as possible at [email protected].
We will make reasonable efforts to stop an order before it enters fulfillment or is handed to the carrier. Once an order has been packed or shipped, cancellation may no longer be possible. In that case, you may request a return after delivery under this policy.
10. Contact Information
Store Name: MODERN UTENSIL KIT
Business Name: VF GENERAL CONTRACTOR CORP
Contact Person: Dezmond Adams
Customer Service Email: [email protected]
Business and Return Address:
1611 N 71 ST TERRACE
HOLLYWOOD, FL 33024
United States
11. Applicable Law
This policy is intended to be interpreted consistently with applicable federal law and the laws of the State of Florida, including the Florida Deceptive and Unfair Trade Practices Act, where applicable.
Nothing in this policy is intended to waive or restrict a consumer right or remedy that cannot legally be waived or restricted. If a provision conflicts with a mandatory legal requirement, that requirement will control.
We may revise this policy from time to time. The updated version will be posted on this page with a revised effective date.