Shipping policy

At MODERN UTENSIL KIT, operated by VF GENERAL CONTRACTOR CORP, we want your order to move from checkout to your doorstep with as little uncertainty as possible. Whether you are adding a decorative tray to your home, choosing coasters to help protect a table, or purchasing a phone stand for a more convenient viewing setup, this policy explains how we handle shipping and delivery.

1. Shipping Fees

We currently offer the following shipping arrangement:

  • Free shipping: Orders with a merchandise subtotal of $10.00 or more.

  • Standard shipping fee: Orders with a merchandise subtotal below $10.00 are charged $5.99.

The applicable shipping fee will be displayed at checkout before you complete payment.

Unless otherwise stated during checkout, the $10.00 threshold is calculated using the merchandise subtotal before applicable taxes and shipping charges. Promotional discounts may affect the qualifying merchandise subtotal.

2. Order Processing

After an order is submitted and payment is authorized, it enters our order review and preparation process.

Our estimated processing time is generally 1–3 business days. Business days do not include weekends or applicable public holidays.

During this period, we may:

  • Verify order and delivery details.

  • Confirm product availability.

  • Prepare the selected items for shipment.

  • Check that products are packaged for ordinary transportation.

  • Generate shipping documentation and tracking information when available.

Processing may take longer during holidays, high-volume periods, inventory adjustments, or circumstances requiring additional order verification.

An order confirmation means that we have received your order request. It does not necessarily mean that the package has already been handed to a carrier.

3. Estimated Delivery Time

After dispatch, standard delivery is generally estimated at 5–10 business days, depending on the destination, carrier, and transportation conditions.

Delivery estimates are not guaranteed delivery dates. Actual arrival times may be affected by:

  • Carrier operating schedules and capacity.

  • Weather conditions or transportation interruptions.

  • Public holidays and seasonal shipping volume.

  • Incomplete or inaccurate delivery information.

  • Address-access restrictions or unsuccessful delivery attempts.

  • Events beyond our reasonable control.

If a more specific estimate is provided during checkout or in your shipping confirmation, please refer to that information for your order.

4. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. Please carefully review the street address, apartment or unit number, city, state, and ZIP code before submitting your order.

If you discover an error, contact us immediately at [email protected] and include your order number.

We will make reasonable efforts to correct the address if the order has not yet entered fulfillment or been transferred to the carrier. Once the shipment is in the carrier's network, changes may no longer be possible.

Additional costs resulting from an incorrect address may be the customer's responsibility where permitted by law and where the problem was not caused by our fulfillment error.

5. Shipment Confirmation and Tracking

When tracking information is available, we may send a shipping confirmation to the email address provided during checkout.

Please allow time for the carrier's tracking system to register the package after dispatch. A tracking page that initially shows no movement does not necessarily mean that the shipment has been lost.

Customers should use the tracking reference to follow delivery progress and contact us if the information appears inconsistent or remains unchanged for an unusually long period.

6. Packaging and Product Inspection

We take reasonable care when preparing products for shipment. Decorative trays, coasters, and phone stands may have different shapes, finishes, surfaces, and components, so customers should inspect their orders after delivery.

When your package arrives, we recommend that you:

  • Check the outer packaging for visible damage.

  • Confirm that the products and quantities match your order.

  • Inspect trays for cracks, chips, scratches, or damaged edges.

  • Check coaster sets for missing or damaged pieces.

  • Inspect phone stands for damaged supports, hinges, pads, or other components.

  • Keep the packaging until you are satisfied that the order is complete and in acceptable condition.

If an item appears damaged, defective, or incomplete, contact us promptly with your order number and photographs if available.

7. Multiple Packages and Partial Shipments

Depending on inventory availability, product dimensions, or fulfillment arrangements, items from a single order may occasionally be shipped separately.

If your order is divided into multiple packages, tracking information may be provided separately where available. Receiving one package before another does not automatically mean that the remaining items have been canceled or lost.

Please contact us if the remaining part of your order does not arrive within the applicable estimated delivery period.

8. Delayed or Missing Packages

If your package appears delayed, first review the tracking information for the latest carrier update, delivery attempt, or pickup instruction.

If a package is marked as delivered but cannot be located, consider checking:

  • Your usual delivery location or mailbox.

  • Building reception or parcel lockers.

  • Household members or other authorized recipients.

  • Nearby safe delivery locations.

  • Carrier delivery notes or photographs, if available.

If you still cannot locate the package, email [email protected] with your order number and tracking reference. We will review the available information and work with the carrier where appropriate.

9. Undeliverable Packages

A package may be returned to us because of an incomplete address, unsuccessful delivery attempts, refusal, or other carrier restrictions.

If a shipment is returned as undeliverable, we will contact the customer when reasonably possible to discuss available options. Any refund or reshipment will be handled according to the circumstances, our applicable policies, and legal requirements.

10. Incorrect, Damaged, or Missing Items

If you receive an incorrect item, discover that a product is missing, or find that an item arrived damaged, please contact us as soon as reasonably possible.

Include your order number, a description of the issue, and photographs of the product and packaging if available. We will review the information and determine an appropriate resolution, which may include a replacement, refund, or another remedy required by applicable law.

Where the issue results from our fulfillment error or a confirmed product problem, we will provide reasonable assistance without requiring customers to pay costs that should properly be borne by us.

11. Shipping Restrictions

Shipping availability may depend on the destination, carrier service, and applicable restrictions. We may be unable to fulfill an order if delivery cannot reasonably be completed.

If an order cannot be shipped after payment has been collected, we will contact the customer and arrange an appropriate resolution in accordance with applicable law.

12. Contact for Shipping Assistance

For order status, tracking questions, delivery concerns, or shipping assistance, contact:

Business Name: VF GENERAL CONTRACTOR CORP
Store Name: MODERN UTENSIL KIT
Contact Person: Dezmond Adams
Email: [email protected]
Address: 1611 N 71 ST TERRACE, HOLLYWOOD, FL 33024, United States

13. Policy Updates

We may revise this Shipping Policy to reflect changes in carrier services, fulfillment procedures, shipping fees, or legal requirements. Updates will be posted on this page with a revised effective date.

Nothing in this policy is intended to remove or restrict a consumer right that applies under Florida law or other applicable law.